I was inspired to provide what follows by the thread on Royal Mail’s ‘Click & Drop’ user forum complaining about the 18th century way Royal Mail requires its customers to request cancelation/refund of on-line postage (the thread can be found here).
Use this form to apply for Royal Mail’s ‘Click & Drop’ on-line postage purchases which you want to cancel and obtain a refund for. It is a re-jigged version of their original (available here) as it has the Freepost address on the wrong side for some unimaginably stupid reason. It’s almost like Royal Mail doesn’t *want* you to apply for a refund!
Hopefully, one day, Royal Mail will provide the facility to at least email this form or, better still, just give us a link to click on in our order acknowledgement email to cancel the postage and automatically obtain a refund... like it already does with Paypal’s system!
Download it and ‘save as’ whatever you want. Then open it and print it (printing the download directly gives a small printout for some reason).
Fold at the line and insert into a standard windowed envelope.
If you have printed the label, enclose it with the form.
Obviously DO NOT use the label concerned!
