Charging Cable Repair Service


All Prices Include VAT & UK Postage

Non-UK Orders must pay for additional postage

(Please note that for tethered EVSE leads, the plug dust cap is not supplied.)


‘1P’ means single phase, ‘3P’ means three phase.  All Type 1 cables are single phase only.


If you do not know how many phases your Type 2 cable/plug is, check the cable for embossing which should show something like this:


‘3G2.5mm2+2xG0.5mm2’ which translates as ‘3 gang (3 main conductors) of 2.5mm squared cross sectional area for the main conductors (L, N & E) plus 2 cores of 0.5mm squared signal conductors.  In this case the cable is a single phase, 16A. 


If the cable  embossing shows ‘5G6.0mm2+1x0.5mm2’ it has FIVE main conductors (L1, L2, L3, N & E) and is, therefore, a 3 phase cable, 32A due to the much heavier 6.0mm2 main conductors.



If you are completely bamboozled, just email me for a quotation.

Please include photographs of the damage and the control box (for ID purposes).



Please note:  Goods will be returned using ParcelForce 48 hour service if over 2kg, Royal Mail 2nd Class, if under 2kg the cost of which is included in the repair fee above.

I am based on an island and all postage is subject to the whims of Poseidon - sometimes ‘the post-boat don’t sail’!

Cable Repair Options:

I can mend your charging lead should, for example, the cable need replacing...





















Harry the Dog




























Type 1 Plug

Type 2 Male Plug

Type 2 Female Plug

(Please read through this section carefully to avoid mistakes in ordering and see below for pictures of the 3 standard types of EV plug)


There are 4 common cable repair scenarios:-


Case 1 - ‘Free Cables’ 1 - Your damaged ‘free’ Type 2 to Type 1/2 cable simply needs only the cable replacing and the plugs are undamaged.  If the damage is close to one end of the cable then the shortened cable may be re-used if the remaining length is acceptable.  Assuming the plug or plugs are Dostar/Duosida, for which I carry spare plug pins (which cannot be re-used once the damaged cable is cut off) I can reuse the plug/s.


So, if the plugs are Duosida/Dostar one then you should order the ‘Cable replacement’ option from the ‘Cable Repair Options‘ payment dropdown below.  If the plugs are not Duosida/Dostar then order the plug that is going to need replacing which will also cover the cost of shortening the cable and fitting the new plug (and returning the cable).


Case - ‘Free Cables’ 2 - A plug on either end of a free cable (ie either a Type 2>Type 2 or Type 2>Type 1) needs replacing.  Even if the original plug is by another maker, I can replace the damaged plug with a matching Duosida (ex-Dostar) plug which is a good compromise between cost and quality.  In this case simply order the plug type that needs replacing.


Case 3 - Tethered EVSE Cable/Plug - Your tethered EVSE (charging point) cable or plug needs replacing.  If the cable only needs replacing see ‘Case 1’ above.  If it is just the plug then order the relevant plug.  If you need an entire new plug and cable pair then please see here.  Obviously, the cable will need to be removed from the EVSE box and sent to me.  Instructions for doing this for the most common types of EVSE can be found here.


Case 4 - Portable EVSEs -  The cable and/or plugs on a portable EVSE (pEVSE, AKA ‘granny chargers’) need replacing, typically due to being run over by a car.


These devices are designed to charge an EV from a standard domestic 13A (UK) socket. 


Some types (made by Delphi and predominantly supplied with BMW/VW/Audi vehicles but also some made by Nissan) have a thermal protection device built-in to the 13A plug and so, if the 13A plug is damaged, it is not simply a case of cutting off the old plug and fitting a new one on the end of the cable. 


How do you tell if your pEVSE has a thermal sensing 13A plug or not...?  Look at the embossing/printing on the 13A plug-side cable sheath and you should see something like this: ‘3G2.5mm2’ or ‘3G2.5mm2 + 2G0.5mm2’.  The former means ‘3 cores of 2.5mm2 cross-sectional area conductors (for L, N & E)’ and the latter ‘3 cores of 2.5mm2 conductors (for L, N & E) plus another 2 cores of smaller 0.5mm2 CSA conductors (for temperature signaling)’.


Generally, the fee for replacing a non-temperature sensing 13A plug on a pEVSE is £60, including return postage.  The fee for a temperature sensing one is £90.


If it is only the EV-side plug and/or cable that is in need of replacing (rather than the 13A plug-side), you can generally proceed as above, Cases 1 or 2.


Before considering repair (ensure all the car-side plug pins are protected with tape first and that the car is NOT connected) plug in the 13A plug of the pEVSE in question to the mains and see what the LED status lights do on the pEVSE’s control box.  Usually, if the unit indicates some sort of fault, it is likely that the electronics inside the box are defective and thus the unit is irreparable.  You may consider posting it to me for spares when I will pay you £25 for your trouble.


If you have any questions or doubts about the suitability of your pEVSE for repair, please email me details (with pictures of damage and control box for identification purposes) for a considered response.


Ordering

For the above scenarios where the repair is straight-forward, please use the dropdown payment option below.  Once ordered, send me the cable  and if it requires more than the simple cable/plug replacement already paid for, I will quote for additional work or return the cable and refund the payment bar £20 to cover my postage costs and a small fee for my time used investigating the issue.


For electrical safety reasons, EV plugs are crimped onto their cables using a special, high power crimping tool.  The crimps are, therefore, very robust and capable of handling the quite significant continuous power involved in EV charging.  This makes generally makes it impractical for a typical DIY repair.


However, if you have the relevant crimping tool and skills then you can just order a plug from here... Type 1, Type 2 male & Type 2 female.



Contact Us...


Email: sales@EVBitz.uk  -  Landline: 01951 200197  -  Mob: 07788 138413 


2 Hall Cottage

Isle of Colonsay

Argyll

PA61 7YT

Scotland


UK Registered Private Limited Company

I am not VAT registered so ALL PRICES INCLUDE VAT!

EV charging cables are either ‘free’, ‘tethered‘ or ‘portable EVSE‘ types.  The last is also known as a ‘Granny charger‘ or ‘Mode 2‘ cable.


Free cables have a large special EV plug at each end.  Tethered cables are those which are permanently attached to their EVSEs (charging points) but which can be disconnected for repair easily with minimal tools (see here for more information).


Portable EVSEs have 13A plug on one end connected to a control box by a short piece of cable and then have a much longer cable connecting the control box to the EV plug.


If you can get the weight of your packaged cable under 2kg, use Royal Mails 2nd or First Class Signed for service.  Heavier items should ideally be sent via Parcelforce.  I would not worry about using a box to send the cable in.  Just several layers of plastic will suffice eg a bin liner.


Repaired cables are returned using Parcelforce or Royal Mail depending on weight. 

13A Plug